How do I cancel my order?Updated 14 days ago

Once your order has been placed, it is sent to our fulfilment team for processing as quickly as possible. This means we're unable to guarantee that cancellations or changes can be made.

If you need to cancel your order or update your delivery address, please contact us as soon as possible at [email protected] and include your order number. We'll check whether your order can still be amended before it is dispatched.

Please note:

• Orders can only be cancelled or amended before they have been processed by our fulfilment team.
• Once an order has been processed or dispatched, we're no longer able to cancel it or make changes.
• We're unable to swap products within an existing order. If your order hasn't been processed yet, we'll do our best to cancel it so you can place a new order with the correct items.

If your order has already been dispatched, you may still be able to return it once it has been delivered. Please see our How to Start a Return article for more information.