Shipping & Delivery
Everything you need to know about shipping, delivery times, tracking your order, free shipping and delivery issues.
What is your shipping policy?
We aim to dispatch all orders as quickly as possible. Orders placed before 12:00pm (GMT) on weekdays are usually dispatched the same working day. Next Day Delivery is only available for orders placed before 12:00pm (GMT) on weekdays. Shipping costs a
How long does delivery take?
We aim to dispatch all orders as quickly as possible. Orders placed before 12:00pm (GMT) on weekdays are usually dispatched the same working day. Next Day Delivery is only available for orders placed before 12:00pm (GMT) on weekdays. Please note that
Do you offer free shipping?
Yes! We offer free shipping in a number of regions when your order meets the minimum spend. Free shipping is available on orders over £40. Free standard shipping is available on orders over €140. Please note: Free shipping is only available on Standa
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. Please allow up to 1–2 business days for your tracking information to become active. During this time, you may not see any updates
What if my order is delayed?
Most orders arrive within the estimated delivery timeframe, however delays can occasionally occur due to factors outside of our control. This may include:. If your order has been dispatched, we recommend checking your tracking information first, as t
Can I edit or add anything to my order?
Once an order has been placed, we're unable to add, remove or change the items in your order. If you need to update your delivery address or cancel your order, please contact us as soon as possible at [email protected] and include your order numbe
Can I change my delivery address after ordering
If you've entered the wrong delivery address, please contact our Customer Support team as soon as possible at [email protected] and include your order number. We'll do our best to update your delivery address before your order has been processed b
How do I cancel my order?
Once your order has been placed, it is sent to our fulfilment team for processing as quickly as possible. This means we're unable to guarantee that cancellations or changes can be made. If you need to cancel your order or update your delivery address
International shipping & customs
If you're ordering from outside one of our local fulfilment regions, your order may be subject to import duties, taxes, VAT or customs processing fees. These charges are set by your country's customs authority and are not collected or controlled by N
Do I have to pay customs or import charges?
Orders shipped outside the UK may be subject to customs duties, import taxes or handling fees once they arrive in the destination country. These charges are set by your local customs authority and are not included in the price of your order or the sh