My tracking says my order was delivered, but I haven't received itUpdated 14 days ago

If your order shows as delivered but you haven't received it, please try the following first:

• Check around your property, including any safe places where the parcel may have been left.
• Check with neighbours, your building reception or management (if applicable) to see if they accepted the delivery on your behalf.
• Review your tracking page for any proof of delivery, such as a delivery photo, safe place details or GPS location, if provided by the courier.
• Double-check the shipping address in your order confirmation email to ensure the parcel was sent to the correct address.

Please note that couriers may occasionally mark parcels as delivered shortly before they arrive, so it's worth allowing a few hours before raising an enquiry.

If you still can't locate your parcel after completing the steps above, please contact our Customer Support team with your order number and we'll be happy to investigate further.