Returns & Refunds
Find information about returns, refunds, damaged items, missing deliveries and what to expect after your return has been processed.
What is your returns and refund policy?
We want you to be happy with your order. If you need to return an item, we're here to help. To be eligible for a return:. Unfortunately, we can't accept returns that don't meet the above criteria. If your order has arrived damaged or you believe ther
How do I start a return?
If you'd like to return your order, please contact our Customer Support team at [email protected] with your order number and the reason for your return. To be eligible for a return:. If your item has arrived damaged or faulty, please see our What
What do I do if my item(s) arrives damaged?
We're sorry to hear your order arrived damaged. If your item arrives damaged, or there's an issue with the product itself, please contact our Customer Support team as soon as possible. To help us resolve this as quickly as possible, please include:.
My tracking says my order was delivered, but I haven't received it
If your order shows as delivered but you haven't received it, please try the following first:. Please note that couriers may occasionally mark parcels as delivered shortly before they arrive, so it's worth allowing a few hours before raising an enqui
When will I get my refund?
Once your return has been received by our warehouse, it will be inspected to confirm the products are unopened, sealed and suitable for resale, in line with our Returns Policy. If the return is approved, you'll receive an email confirming that your r
What happens if my parcel is returned?
If your parcel is being returned to us, it can take several working days to arrive back at our warehouse. Once it has been received and processed by our warehouse, we'll be able to arrange a replacement or process a refund for the cost of the product