What do I do if I receive the wrong item in my order?Updated 14 days ago

We're sorry to hear you've received the wrong item.

Please contact our Customer Support team at [email protected] as soon as possible and include:

• Your order number
• A clear photo of the item you received
• A brief description of what you were expecting to receive

Before getting in touch, please check your dispatch confirmation email and any packing slip included with your order, as some orders may be shipped in separate parcels.

Once we've reviewed the information, we'll arrange the most appropriate resolution as quickly as possible.