Orders, Payments & Pricing
Information about placing an order, payments, discounts, order changes and cancellations.
Order Confirmation & What Happens Next
Once you've placed your order, you'll receive an order confirmation email confirming we've received your order. This email includes your order number, the products you've ordered, and your delivery address. Your order is then sent to our fulfilment c
Accepted Payment Methods
We accept the following payment methods:. Available payment methods may vary depending on your location and device. If you're experiencing issues completing your payment, please see our Why Was My Payment Declined? article for troubleshooting steps.
Why Was My Payment Declined?
There are several reasons why a payment may be declined. Before trying again, please check the following:. If everything appears to be correct but your payment is still being declined, your bank or card provider may have blocked the transaction for s
How do I apply promo/discount codes?
If you have a valid promo or discount code, you can apply it during checkout before completing your order. If the issue continues, please contact our Customer Support team and we'll be happy to help.
Student Discount
Yes! We offer a 10% student discount to eligible students worldwide. To claim your discount:. If you're experiencing any issues verifying your student status or using your discount code, please contact our Customer Support team and we'll be happy to
What do I do if I receive the wrong item in my order?
We're sorry to hear you've received the wrong item. Please contact our Customer Support team at [email protected] as soon as possible and include:. Before getting in touch, please check your dispatch confirmation email and any packing slip include