Still can't find what you're looking for? 

Get in touch with our team and we’ll aim to get back to you within 24-48 hours. During busy periods, it may take us a little longer to respond.

neutonic

If your parcel is being returned to us, it can take several working days to arrive back at our warehouse.Once it has been received and processed by our warehouse, we&apos;ll be able to arrange a replacement or process a refund for the cost of the products.Please note:<ul data-start="744" data-end="1053"><li data-start="744" data-end="858" style="font-size: 14px;">Returned parcels must be received and processed by our warehouse before a replacement or refund can be arranged.</li><li data-start="859" data-end="1005" style="font-size: 14px;">Refunds are issued to your original payment method and typically appear within 3-5 working days, depending on your bank or payment provider.</li><li data-start="1006" data-end="1053" style="font-size: 14px;">Original shipping charges are non-refundable.</li></ul>If you would prefer a replacement instead of a refund, or you have any questions about your order, please contact our Customer Support team with your order number.

If your parcel is being returned to us, it can take several working days to arrive back at our warehouse. Once it has been received and processed by our warehouse, we'll be able to arrange a replacement or process a refund for the cost of the product

What happens if my parcel is returned?

Returns & Refunds

What is your shipping policy?

How long does delivery take?

Do you offer free shipping?

How do I track my order?

What if my order is delayed?

Can I edit or add anything to my order?

Can I change my delivery address after ordering

How do I cancel my order?

International shipping & customs

Do I have to pay customs or import charges?

Shipping & Delivery

Order Confirmation & What Happens Next

Accepted Payment Methods

Why Was My Payment Declined?

How do I apply promo/discount codes?

Student Discount

What do I do if I receive the wrong item in my order?

Orders, Payments & Pricing

How do I manage my subscription?

How do I make changes to my subscription?

How do I skip a subscription shipment?

How do I cancel my subscription?

How do I reactivate my subscription?

What are the terms of subscription?

Subscriptions

Neutonic product overview

Which Neutonic product is right for me?

How to use Neutonic products

Ingredients & benefits explained

Can I use your supplements whilst pregnant or breastfeeding?

Products & Ingredients

What is your returns and refund policy?

How do I start a return?

What do I do if my item(s) arrives damaged?

My tracking says my order was delivered, but I haven't received it

When will I get my refund?

About Neutonic

Where can I buy Neutonic?

Store Locator

Where is Neutonic available?

Wholesale enquiries

Contact customer support

What happens if my parcel is returned?Updated 14 days ago