What if my order is delayed?Updated 14 days ago

Most orders arrive within the estimated delivery timeframe, however delays can occasionally occur due to factors outside of our control.

This may include:

• Courier network delays
• Customs clearance (for international orders)
• Severe weather
• Public holidays
• High shipping volumes during busy periods

If your order has been dispatched, we recommend checking your tracking information first, as this will provide the latest updates from the courier.

If your tracking hasn't updated for several business days, or your order has exceeded the estimated delivery timeframe, please contact our Customer Support team at [email protected] with your order number and we'll be happy to look into it for you.

For international orders, customs clearance can occasionally extend delivery times and is outside of our control. If your parcel is awaiting customs clearance, you may be required to pay customs duties, import taxes or handling fees before delivery can continue.

For more information, please see our Do I Have to Pay Customs or Import Charges? article.