Why Was My Payment Declined?Updated 14 days ago

There are several reasons why a payment may be declined. Before trying again, please check the following:

• You have sufficient funds available.
• Your card details, including your billing address and postcode/ZIP code, have been entered correctly.
• Your card has not expired.
• You have a stable internet connection while completing your purchase.

If everything appears to be correct but your payment is still being declined, your bank or card provider may have blocked the transaction for security reasons.

In this case, we recommend:

• Trying a different payment method or card.
• Contacting your bank or card provider to confirm they are allowing the transaction.
• Waiting a few minutes before trying again if you've made multiple payment attempts.

If you've tried the steps above and are still unable to complete your order, please contact our Customer Support team at [email protected] and we'll be happy to help.