Can I change my delivery address after orderingUpdated 14 days ago
If you've entered the wrong delivery address, please contact our Customer Support team as soon as possible at [email protected] and include your order number.
We'll do our best to update your delivery address before your order has been processed by our fulfilment team. Unfortunately, because we begin processing orders quickly, we're unable to guarantee that address changes can be made.
Please note:
- Delivery addresses can only be updated before your order has been processed.
- Once your order has been dispatched, we're unable to change the delivery address.
- If your order has already been dispatched, we'll do our best to request an address update with the courier where possible. Please note that this isn't guaranteed and depends on the courier and the stage of delivery. In some cases, the courier may also allow you to update your delivery details yourself using the tracking link provided.
- If your parcel cannot be delivered and is returned to our warehouse, please see our What happens if my parcel is returned? article for more information on the options available once your parcel has been received.
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