Order Confirmation & What Happens NextUpdated 5 hours ago

Once you've placed your order, you'll receive an order confirmation email confirming we've received your order. This email includes your order number, the products you've ordered, and your delivery address.

Your order is then sent to our fulfilment centre for processing and dispatch.

If you need to update your delivery address or request a cancellation, please contact our Customer Support team as soon as possible. Once your order has started processing, we may no longer be able to make changes. For more information, please see our Changing or Cancelling an Order article.

Dispatch

Orders placed before 12:00pm (GMT) on weekdays are usually dispatched the same working day. Orders placed after this time, on weekends, or on public holidays will be processed on the next working day.

Once your order has been dispatched, you'll receive a dispatch confirmation email with your tracking number and courier details.

Please allow a short period for your tracking information to become active, as courier updates are not always available immediately after dispatch.

Delivery

Delivery times vary depending on your location and the shipping method selected at checkout. Please see our How Long Does Delivery Take? article for estimated delivery times.

Need Help?

If you haven't received your order confirmation or dispatch email, please check your spam or junk folder before contacting our Customer Support team.