What is your returns and refund policy?Updated 14 days ago
We want you to be happy with your order. If you need to return an item, we're here to help.
Return eligibility
To be eligible for a return:
- Your return request must be made within 30 days of receiving your order.
- Products must be unused, unopened and in their original sealed condition.
- For food safety reasons, we're unable to accept returns of opened drinks, sachets, pouches Brain Capsules, or any other opened consumable products.
Unfortunately, we can't accept returns that don't meet the above criteria.
Damaged or faulty items
If your order has arrived damaged or you believe there's a fault with your product, please contact our Customer Support team as soon as possible with your order number and photos of the issue.
We'll investigate and work with you to resolve the issue as quickly as possible.
How do I start a return?
To start a return, please contact our Customer Support team at [email protected].
Customers returning orders from within the UK can also create a free Royal Mail returns label using our returns portal.
For full instructions, please see our How do I start a return? article.
When will I receive my refund?
Once your return has been received by our warehouse, please allow up to 5 working days for it to be inspected and processed.
If approved, your refund will be issued to your original payment method. Depending on your bank, it may take a further 3-5 working days for the funds to appear in your account.
Purchases made through Amazon or TikTok Shop
If you purchased your order through Amazon or TikTok Shop, returns and refunds must be requested through their respective support teams.